WordPress Website Support

A complete WordPress website support solution to save you time, give you peace of mind and promote online growth.

Support For Your WordPress Website

Platinum Care is brought to you by Platinum Digital, a web design agency based in Norfolk, UK. Platinum Care is designed to keep your website as good as new from the day it launches for years to come. Our plans focus on minimising website downtime, reducing your support costs and giving you and your business peace of mind.
View Our Care Plans
You're Probably Wondering... Why Does A WordPress Website Need Updating?

WordPress has rapidly become the go-to platform for most new websites. Gone are the days where a static website was sufficient to effectively promote your business and lived forever. WordPress sites, on the other hand, are constantly evolving with new updates being released to implement new features and ensure your website is secure.

Theme updates, plugin updates, security, backups and technical support are all aspects included with the new ever-changing WordPress platform. We don’t want you to get lost when maintaining your website. We’re on hand to assist you without the worry that something may go wrong.

Minimise website downtime:

The frequency and duration in which your website is off the internet is completely in your control. With a high-quality WordPress maintenance program like Platinum Care, downtime is extremely rare with 24/7 server monitoring. In the event a restoration from a backup is required, this can be done in minutes from backups we take daily.

Reduce your website support costs:

Some downtime will occur sooner or later. This can be very expensive to your business, especially if it is your sole source of income. Platinum Care takes care of all troubleshooting, applying patches, fixing problems and getting your website back to normal operations as soon as possible. With Platinum Care being billed monthly, you won’t be hit with an unexpected bill for any support we offer. Platinum Care is designed to keep you online longer and allows you to budget in advance knowing your website is in good hands.

Give you peace of mind:

If you’ve given us the opportunity to create your new website, you’ll know we take care of our customers at Platinum Digital. Let us handle the technical aspects of your website so you can focus on running your business.

What our WordPress website support plans include:

Core Updates

We manage all updates to the WordPress core and installed plugins to ensure you are utilising the latest releases. The leading cause of all WordPress hacks is outdated software.

Daily Backups

Every day, we take a complete backup of your site and store it in a secure off-site environment. Should the worst happen, we’ve got a backup ready to restore within minutes. No more lengthy downtime.

Security Monitoring

We offer security monitoring as standard to prevent a malicious attack from occurring and monitor all site files for potential changes.

Uptime Monitoring

We are always monitoring your site so if it does go offline, we’ll have it back online before you even realise it’s down.

Dedicated Website Support

We don’t just build websites, we build lasting relationships. That’s why we’re here to offer you support and guidance you when you need us.

Website Training

Are you new to WordPress? Want to train a new team member? Included in our support plans is access to a library of video tutorials covering various areas of the WordPress dashboard to get you started.

Our WordPress Website Support Plans


WordPress Core & Plugin Updates
Daily Cloud Backups
24/7 Uptime Monitoring
Daily Performance Scan
Daily Security Scan
WordPress Video Tutorials
Premium Plugin Access
Email Support


Everything in Basic
5 Small Tasks Per Month *
CDN Support
Outage and Hacked Site Support
Speed Optimisations
* Max 30 Mins Per Task

Small Tasks Include:
Content Input, Plugin Installs and Configuration


Please Contact For Quote
Essential for businesses that sell online
Everything in Basic and Pro
10 Small Tasks Per Month *
Hourly Cloud Backups
Staging Environment
* Max 30 Mins Per Task

Small Tasks Include:
Content Input, Plugin Installs and Configuration

WordPress Website Support Plan FAQs

How long does it take to setup my WordPress Support Plan?
Once you have signed up and provided all required details for your website, your support plan will be setup within 1-2 business days.
Does monthly support time rollover?
Our care plans are designed to be monthly support plans and due to this we reserve time and resources during the month to support your business based on the care plan you have purchased – therefore time doesn’t rollover. You can be assured that any requests made within your pre-purchased support time will be addressed immediately.
Do you support WooCommerce websites?
Yes, we are able to support WooCommerce sites but these must be on our eCommerce plan. This is due to the extra resources it requires for us to manage, test and keep your site running smoothly. By getting your business on the right support plan, we are able to ensure your online store is fast, secure and always open for business.
What happens if my website goes down, is hacked or breaks?
Our WordPress Care Plans are designed to be preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will be there by its side. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
Can I cancel anytime?
Of course. We’re not here to hold you to any lengthy contracts. We believe in providing the best possible support for your business and understand that business needs are always changing. If you do wish to cancel, just get in touch via email and we will immediately stop the plan.
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