WordPress Website Support & Hosting

Let Us Take Care Of Your Website Support While You Take Care Of Your Business

Platinum Care is brought to you by Platinum Digital, a creative design agency based in Norfolk, UK. Platinum Care has been designed to compliment our web development services and ensure your website is as good as new and doesn’t become subjected to significant data loss, attacks and long periods of downtime. We believe that the best team to support your website are the people who make them, so we developed Platinum Care to do just this.

Core Updates

We manage all updates to the WordPress core and installed plugins to ensure you are utilising the latest releases. The leading cause of all WordPress hacks is outdated software.

Daily Backups

We take daily backups of your website which are stored in a secure off-site environment which ensures that your website can be restored to a previous time if an update was to cause your site to stop working.

Security Monitoring

We offer security monitoring as standard to prevent a malicious attack from occurring and monitor all site files for potential changes.

Uptime Monitoring

We are always monitoring your site so if it does go offline, we’ll have it back online before you even realise it’s down.

Monthly Reports

You’ll receive monthly reports outlining the work we’ve carried out during the month on your website so you know what you’re paying us for.

Dedicated Website Support

We don’t just build websites, we build lasting relationships. That’s why we’re here to offer you support and guidance you when you need us.

You're Probably Wondering... Why Does A WordPress Website Need Updating?

WordPress has rapidly become the go-to platform for most new websites. Gone are the days where a static HTML website was sufficient to effectively promote your business and lived forever. WordPress sites, on the other hand, are constantly evolving with new updates being released to implement new features and ensure your website is secure.

Themes which control the look of your website, plugins which add additional features, security, backups and technical support are all aspects included with the new ever-changing WordPress platform. We don’t want you to get lost when it comes to updates which is why we have designed Platinum Care to assist you in making these updates without the hassle or worry that something may go wrong.

Platinum Care is a complete hosting and WordPress maintenance program which is designed to accomplish three main tasks: minimise website downtime, reduce your costs and give you peace of mind.

Minimising website downtime: The frequency and duration in which your website is off the internet is completely in your control. With a high-quality WordPress maintenance program like Platinum Care, downtime is extremely rare with 24/7 server monitoring. In the event a restoration from a backup is required, this can be done in minutes from backups we take daily.

Reducing your costs: Some downtime will occur sooner or later. This can be very expensive to your business, especially if it is your sole source of income. Platinum Care takes care of all troubleshooting, applying patches, fixing problems and getting your website back to normal operations as soon as possible. With Platinum Care being billed monthly, you won’t be hit with an unexpected bill for any support we offer. Platinum Care is designed to keep you online longer and allows you to budget in advance knowing your website is in good hands.

Giving you peace of mind: If you’ve given us the opportunity to create your new website, you’ll know we take care of our customers at Platinum Digital. Let us handle the technical aspects of your website so you can focus on running your business.